Shipping policy

Find out some information about our shipping policy below.

Shipping - We ship worldwide

We would like to reassure you that your purchase from McKennas is still shipping internationally at this time. All orders are shipped from our shop, in Dingle, Co. Kerry Ireland. While we are making our best efforts to deliver your order as per the below schedules, delays may occur due to shipping demands beyond our control

All orders are shipped within two business day. 

Ireland: 2 business days

United Kingdom & United States: 10 business days

Germany, France, Belgium: 6 business days

Spain, Netherlands, Eastern Europe: 5 business days

Italy: 14 business days

Rest of World: 21 business days

Returns and exchanges

Returns
While we hope you are happy with your purchase, you have the right to change your mind. From the day you receive your order, you have 14 days to let us know in writing if you wish to return the item(s) to us.

* To initiate your refund, you can email 
* Should you need an exchange, please order your new items online.

After you notify us in writing that you wish to return your item(s), you have 14 days to return them to us. Once we receive your returned goods, we will process the refund.

* In the case that the item(s) is not faulty, damaged, or incorrect, we ask the customer to cover the return shipping costs. 
* Goods are to be returned to the below address

McKennas of Dingle,

Main Street,

Dingle.

Co Kerry.

Ireland

 

Faulty / Damaged / Incorrect Items
All items are Quality Checked before being despatched from our warehouse.

In the unlikely event you do receive an item that is faulty, damaged or incorrect, we will process the return of your item, including shipping costs.

* Please email us within 48 hours of receipt including your order number, a photograph and a description of the faulty, damaged or incorrect item(s) to mckennasdingle@gmail.com

 * The refund or replacement will be actioned after we have received the faulty, damaged, or incorrect item at the below address.

* We kindly ask customers returning faulty, damaged, incorrect items to return the goods unworn, with all swing tickets and labels attached, in the original packaging.* Please include your original order confirmation and returns form as proof of purchase with all returns.All returns processed for a refund will be issued in accordance with the original method of payment.After 48 hours, your item will fall within the 14 day Return Policy as noted above.We recommend you use a reputable delivery service that can provide evidence that they have delivered the goods back to us, as we cannot be held responsible for anything that gets lost or damaged in transit.Returns can only be accepted for items bought directly from this website with proof of purchase. For items bought from other retailers, please contact the retailer from whom the purchase was made. Assuming that our Return Policy has been adhered to, returned goods will be credited within eight business days of our receiving them but please note that payments to your credit card always depend on your bank provider. If in doubt about any aspect of our Return Policy, please contact us at mckennasdingle@gmail.com and we will be happy to help.

After you notify us in writing that you wish to return your item(s), you have 14 days to return them to us. Once we receive your returned goods, we will process the refund.

In the case that the item(s) is not faulty, damaged, or incorrect, we ask the customer to cover the return shipping costs. 

* Goods are to be returned to the below address

McKennas of Dingle,

Main Street,

Dingle.

Co Kerry.

Ireland

Unsuccessful Delivery
On the rare occasion that delivery is unsuccessful and the goods are returned to us - Redelivery of a returned order will take place following payment of the return costs and new delivery costs.

This policy does not affect your statutory rights.

General FAQ's

Yes absolutely, we just love to help you send gifts. At the checkout you can add a gift note. Our team will write your message into a custom McKennas card. We do not include prices on any of our documentation inside the box. (For deliveries outside Europe, prices might be included outside of the box for customs)

From time to time, McKennas will offer limited promotional codes always for our email subscribers. 

Subscribe to our email list. You will be the first to hear about exclusive updates on our collections and key promotions.

 

All orders are tracked, once your parcel leaves our shop here in Dingle, Co Kerry, you will receive an email with a tracking link that will allow you to see when your parcel is due for delivery.

We would love to send a personalised message for you. Please add your message at the checkout, you need to limit your message to two hundred characters

In most cases, you will not be required to pay any excess charges on receipt of your order. However, depending on the value of your order, you may be charged customs or import fees. You will be responsible for payment of any excess charges that may occur.

 

We ship orders globally and these charges vary from region to region. With the unpredictability of these charges unfortunately we cannot estimate what these charges might be.

 

To be sure you do not incur extra costs, we suggest you check with your local customs office for more information on these charges.

 

Increasingly our customers from the UK are experiencing issues with additional charges, please take this into consideration when ordering. Unfortunately, this is outside of our control.

 

We are always providing more clarity on these costs, and we will update this answer as we get more information